We understand that your event entry fee is important to you and you would not want to lose your money. Therefore, we have created a withdrawals policy which allows us and you to be as flexible with your event entry as possible, without it affecting the event setup process.
From the moment we begin to organize an event, we start to incur costs. Your entry fee is invested in the cost of staging the event – everything from risk assessments and safety measures, barriers to toilets, from printing to safety pins, from event numbers to marketing and Taxes. Organizing any event requires a considerable amount of forward planning, risk and expense. Our withdrawal policy reflects this and is as follows:
If you notify us via email 3 months prior to the event date, we will allow a full refund.
If you notify us via email within 14 days to the event date, a refund (less 20% administration fee) will be provided.
All withdrawals must be done by emailing the organizing team at firstname.lastname@example.org
If you are within 7 days of the event, we are unfortunately not able to provide you with a refund. However, so that you don’t lose out on your entry fee, your options are as follows:
Transfers between people:
Race entries are transferable between people for a fee of 10% of the entry fee.
Please note: once you choose to transfer your entry to another person. The new participant needs to complete the registration process, including payment. This payment will also include any price increases to event entry. Once this has been completed, the original participant will receive the refund, less the 10% transfer fee.
Transfers to a different race:
Race entries are transferable to a different race which is currently open, also for a fee of 10% of the entry fee.
If the new event is at a higher price than the original booking, the participant will pay the price difference. No refunds will be given if the new event is at a lower price
Unfortunately, we cannot offer deferrals to the following year unless next year’s event is currently open for entries. Event deferrals include a 10% transfer fee.
We offer what we believe is a clear and easy process for everyone and keeps administration to a minimum. We think it is a fair policy and hope you do too.